Terms and Conditions

Welcome to BusRoute (“busroute.co”). By making a booking with us, you agree to the following Terms & Conditions. Please read carefully, as they outline your rights and responsibilities.

1. General Terms of Booking

• All bookings are subject to these Terms & Conditions.
• A booking is considered confirmed and binding when:
  • You receive a confirmation (verbally or in writing), and
  • The required deposit is received (if applicable).
• Deposits are non-refundable, unless BusRoute is unable to fulfill your journey.
• Please remain seated while the vehicle is in motion.

2. Liability & Responsibility

• BusRoute (or its agents, contractors, or subsidiaries) is not liable for:
  • Accidents, delays, or road traffic issues.
  • Loss or damage to luggage or personal belongings.
• Responsibility for conduct, damages, or compensation lies with the Hirer (client) and/or the contractor (driver).
• Criminal or civil proceedings may be pursued in cases of damage, negligence, or disruptive behavior.

3. Cancellation, Refunds & Deposits

Deposits

• A minimum 40% deposit is required to secure your booking.
• Deposits are non-refundable unless BusRoute cannot fulfill the journey.

Cancellation Policy

• More than 14 days before travel ? 40% charge of total booking.
• 7–14 days before travel ? 50% charge of total booking.
• 48 hours – 7 days before travel ? 75% charge of total booking.
• Less than 48 hours before travel ? 100% charge (no refund).
• If additional services (meals, ferries, accommodation, etc.) are included, their cancellation charges will also apply.

Special Note on Pandemics (COVID-19 & Similar Events)

• No special concessions or refunds will be made for cancellations due to illness or pandemics.
• Rearrangement charges apply:
  • 15% if more than 14 days’ notice,
  • 30% if 7–14 days’ notice,
  • 40% if less than 7 days,
  • 0% refund if within 48 hours.

4. Travel Disruptions & Cancellations by BusRoute

BusRoute reserves the right to:

• Cancel, suspend, or alter a booking due to:
  • Vehicle breakdown,
  • Driver unavailability,
  • Unforeseen circumstances.
• Provide a full refund in such cases (but not cover extra costs).
• Substitute a different vehicle (larger, smaller, or different brand) if necessary.

5. Passenger & Hirer Responsibilities

• The Hirer is responsible for:
  • Any damage to the vehicle, fittings, or equipment caused by their party.
  • Additional charges for deviations from the agreed route or delays caused by late arrival.
• Passenger conduct:
  • No alcohol, smoking, or fast food on board.
  • Guide dogs are permitted; other animals are not.
  • Luggage must not block gangways or emergency exits.
• Drivers may refuse to carry passengers who:
  • Cause a nuisance,
  • Pose a safety risk, or
  • Fail to follow instructions.

6. No-Show & Missed Flights

• A “No Show” occurs when a passenger fails to meet the driver at the agreed pickup point/time.
• In case of a No Show:
  • Full booking cost will be charged.
  • Pre-paid bookings will not be refunded.
• Drivers wait up to 1 hour after flight landing time at airports.
• If your flight is missed, you must notify BusRoute immediately to avoid full fare charges.

7. COVID-19 Safety Guidance

Passenger Advice

• Do not travel if unwell or showing symptoms.
• Face coverings are recommended but not required.
• Use tissues for coughs/sneezes and dispose of safely.
• Maintain distancing when possible.
• Use hand sanitiser when appropriate.

Driver Advice

• Sanitise vehicles regularly (especially touchpoints).
• Maintain ventilation by keeping windows open where possible.
• Avoid handshakes and maintain professional distance.

8. Conditions of Hire

• Drivers have the final authority over their vehicle.
• The company may subcontract bookings to other licensed, insured operators.
• BusRoute is not liable for:
  • Delays due to traffic, breakdowns, or unforeseen events,
  • Lost or damaged belongings,
  • Injuries when boarding or alighting the vehicle.
• Use of child seats (if provided) is at the parent/guardian’s discretion.
• Clients must double-check booking details; incorrect details may result in missed pickups.

9. Payment & Charges

• Full payment is required before departure, unless otherwise agreed.
• Payment methods: Credit/Debit Card, Bank Transfer, Cheque, or Cash (to driver if pre-arranged).
• Duplicate or erroneous payments refunded subject to a 22.5% admin fee.
• Waiting time over 15 minutes may incur extra charges.
• Trailers are only provided if booked in advance (from £40 each way).

10. Notices & Complaints

• No posters, bills, or notices may be displayed on vehicles without consent.
• Complaints must be submitted by email only to: info@busroute.co

11. Acceptance of Terms

By making a booking and/or paying a deposit, you agree to abide by these Terms & Conditions.

We look forward to providing you with a safe and comfortable journey.